A black hole.
Today, while trying to find a solution to a problem I’m having with iCal 3, I did a Google search. Among the search results was a page that looked like it might have information that could help me. I clicked the link and wound up on a site called Experts Exchange. It had a question from a user, followed by a number of “Expert” and “Author” Comments. In each case, the comment text said:
All comments and solutions are available to Premium Service Members only. Sign-up to view the solution to this question.
So basically, Google had steered me to a site that requires paid membership to view information.
While I don’t have any problem with Google doing this — if some sites feel they must charge a fee to display content to visitors, that’s their problem — I would like to be able to exclude this site from future search results I get while logged into Google. I thought that would be a good suggestion for the folks in Mountain View. So good, in fact, that I wanted to go on record.
So I followed the links on Google.com. Follow along with me:
- About Google displayed a page full of links about Google organized by topic. This seemed to be the right path so far.
- Contact Us (with a subtext of “FAQs, Feedback, Newsletter…”) seemed like the right link. After all, I did want to provide feedback. But all it resulted in was a list of Specific Inquiries, none of which included Feedback.
I poked around a few of the links. None of them were right. So although the Contact Us page leads one to think that Feedback is an option, apparently it is not. Google apparently isn’t interested in what its users have to say.
Of course, the Contact Us page does provide a telephone number and fax number. I’m toying with the idea of submitting my suggestion by fax. But will it be read?
With all the bad press Google has been getting lately, I’m left to wonder — as many other people have been wondering — does anyone at Google really care?