Tag Archives: online

Another Example of the Media Screwing Up the Facts

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A brief rant.

One of my Twiiter friends, @Vatsek, tweeted the following to me last night:

Have you seen this? Helicopter crashes at Texas A&M, killing one — CNN News web page

First of all, I do want to make it clear to folks that I don’t normally go out of my way to track down news stories about helicopter crashes — unless they’re local or there’s a chance I might know the pilot. But since @Vatsek tweeted it to me, I figured I’d better check it out to see why he’d flagged it. I found the article on CNN.com, “Helicopter crashes at Texas A&M, killing one.”

It was a brief piece with an overhead view of what looked like a helicopter that someone with a very large foot had stepped on. Included in the text were these sentences:

…The copter, which was heavily damaged, was attempting to take off when it crashed. A rudder apparently failed, the university statement said….

“All of the sudden, he dropped straight back down into the ground,” [a witness said]…

I have two problems with these statements:

  • A standard helicopter does not have a “rudder.” It has a tail rotor, which is controlled with anti-torque pedals. Those pedals resemble rudder pedals on an airplane, but they are not rudder pedals because a helicopter does not have a rudder.
  • If a helicopter’s tail rotor (anti-torque system) failed, the helicopter would not come “straight down.” It would be spinning like crazy. That’s because the tail rotor prevents it from spinning like crazy. If it failed, it would spin. And it’s pretty clear from the photo in the article that the helicopter was not spinning like crazy when it hit the ground.

This is yet another example of the media speculating, with absolutely no knowledge, about the cause of an accident, spreading misinformation among the public. What’s even worse about this is that if they asked any helicopter pilot — even a new student pilot — to fact check their story, they could have gotten it corrected with, at the very least, the proper terminology for the tail rotor/anti-torque system.

Scamming Jobseekers

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How low can some scum go?

This afternoon, my sister called me to chat about some things. The topic of her ongoing job hunt came up and she told me about what we both think is a scam.

She’d applied for a bunch of jobs that were listed on Craig’s List. Later the same day, she got an e-mail message from someone identifying herself as “Sister Mary Joseph” who claimed that one of the people my sister had applied for a job with had forwarded her contact information. Sister Mary Joseph was supposedly a recruiter who had dozens of high-paying jobs waiting to be filled. She provided a partial list that was short on details. The problem was, my sister’s resume needed some work and Sister Mary Joseph’s company would have to revise it before they could apply for any of the jobs.

The fee for this service? $100.

Sister Mary Joseph offered to give my sister 90 days to pay the fee. All she had to do was give Sister Mary Joseph her PayPal information, and Sister Mary Joseph would deduct the money from my sister’s PayPal account when the time came.

All this was revealed in a series of e-mail messages between my sister and the oh-so-generous-and-helpful “Sister Mary Joseph” — one of which actually ended with the phrase, “God bless.” When my sister pointed out (truthfully) that her resume had just been redone for her by a professional, Sister Mary Joseph said that she’d shown the resume to a bunch of people and they were all critical. It definitely needed the work that Sister Mary Joseph’s company would provide.

At this point, my sister, who recognized this as a scam as soon as the $100 fee was mentioned, broke off communication. Baiting a scammer is fun, but after a while, it does become a waste of time.

My sister thinks that a number of too-good-to-be-true job ads in Craig’s List (New York) were posted by a person or company who uses them as bait for desperate job seekers. They con them into coughing up $100 for resume services they probably don’t need to get jobs that probably don’t exist. Or, for the really dumb ones, they get PayPal information so they can suck an account dry or go on a shopping spree. She’s reporting the scam to Craig’s list. With luck, they’ll act and remove these scammers before they con anyone else.

Because I’m sure they’ve already sucked money out of enough job seekers.

The Joys of Online Shopping

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Why visit stores?

I have gotten to the point where I do about 75% of my non-grocery shopping online. I’m willing to bet that a good portion of the folks who read this are in the same situation. The rest of you might wonder why.

The Shipping Cost Argument

Most people use this as their argument against online shopping: if you shop in a store, you don’t pay shipping.

Okay, this is true. But I still have to get to the store. That takes time and costs money for fuel.

While I’m more concerned with the value of my time than the cost of fuel to drive to a store that has what I need, I won’t deny that I probably would have to drive at least 80 miles roundtrip from my Wickenburg home to find the item I’m looking for.

Let’s do the math here.

First, my time. Suppose I have to drive 80 miles round trip to get to a store that might have what I want to buy. Suppose I can get to the store in about an hour and that it takes me a half hour to find what I want to buy and pay for it. Then another hour to get home. That’s 2-1/2 hours. But what if the store that I thought had what I wanted didn’t have it? Then I have to go to another store, which may or may not be nearby. Let’s estimate 30 minutes for each store I visit. Now let’s estimate 2 stores per item I need to buy. So if I have to buy something as simple as a pair of jeans, I might be spending about 3 hours to get to the store, find them in my size and color, buy them, and get home. In 3 hours, I can write a how-to article for publication on a Web site that pays me several hundred dollars per article. So I’m potentially losing out on several hundred dollars of income.

Okay, so suppose I wasn’t planning on doing anything else that day. For the sake of argument, let’s assume my time is worthless.

But let’s look at the fuel costs. Suppose I drive that in my Honda, which gets about 20-25 miles per gallon highway. There’s some highway driving and some nasty “city” driving in terrible traffic where I usually shop. To make the math easier, let’s assume 20 miles per gallon. That’s 4 gallons for the 80 miles. Fuel prices for premium (which this little car takes) have ranged from $1.50 to $5.00 per gallon over the past year. We’ll use today’s price, which is about $2 per gallon. That’s $8 in fuel alone.

How much is the shipping cost for that pair of jeans?

It’s Not Secure

What? Get with the program. If you shop smart online, your transaction is secure.

In fact, it’s probably more secure than handing your credit card to a waiter in a restaurant where it’s all too easy to copy down credit card information before running a charge for your meal. Or reciting it over the phone, in a place where it could be overheard, or to a company that may or may not have honest employees or good intentions.

What’s risky is entering credit card information in unsecured forms online. Look for the lock icon on the edge of your browser window to ensure that a form is secure. You can also look at the URL; it should start with https (note the all-important “s”). Another thing that’s risky is putting your credit card information in an e-mail message. There’s no reason to do it, so don’t.

It Doesn’t Support the Local Economy

Well, that’s certainly true. But neither does shopping at the mall. Or at Wal-Mart.

And neither does hiring staff in India or China or Pakistan to provide telephone support or make products.

Let’s not go there, okay?

Today’s Purchase

Simply said, online shopping is fast, convenient, and affordable. Here’s an example.

Chef PantsI just bought 3 pairs of the “chef” style baggy pants I like to wear. (And no, I didn’t buy them with this crazy pattern — although you have to admit they look pretty funky.) As I was buying them online, my husband pointed out that he knows a place in Phoenix that sells “those kind of pants.” But do they sell the brand I’m wearing right now? The brand that seems to be cut perfectly for my middle-aged body and relatively long legs? And how much do they sell for there? These are all unknowns. There’s a chance that I could track down the store he knows and spend 30 minutes in there only to find out that they don’t have what I want. That my time wasted.

I found an online retailer that sold the pants I wanted by doing a Google search for a brand name. I immediately saw a store I’d bought from in the past, as well as a bunch of other online stores. Within about 10 minutes, I confirmed that the store I’d used before had the colors I was interested in at the best price. (You want to buy your own pair? The pants are from Five Star Fundamentals and the online store is AllHeartsChefs. These a great pants.) The entire shop-and-buy transaction took 15 minutes of my time as I sat at the kitchen table, enjoying my morning coffee.

Shipping on these three pairs of pants was a hefty $12.50. That’s a lot more than the $8 of fuel that I use up on a Wickenburg to Peoria shopping trip. But guess what? There was no sales tax added to my purchase. That saved me about $4.50. Oddly enough, when you add the cost of fuel to the sales tax I saved, it results in exactly $12.50 for this purchase. So the net savings was just my time.

And I’ll continue to argue that my time is of value to me.

The Death of Brick and Mortar Retailers

Online shopping is going to put a lot of brick and mortar retailers out of business. It’s sad, but is it such a bad thing? Don’t you think we have enough strip malls in this country? Aren’t you sick of seeing “big box” stores popping up all over the place, causing traffic jams during the day and blotting out the night sky with their parking lot lights?

Yes, there’s a loss of jobs. Or maybe it’s just a shift of jobs from malls to warehouses.

The benefits — as far as being green go — are real. People argue that when you buy online, the item has to be shipped to you and the shipper has a carbon footprint. That’s true, but don’t I have a carbon footprint when I drive my Honda down to Peoria and back to buy a single pair of jeans? The UPS guy, in contrast, is bringing goods for dozens — if not hundreds — of Wickenburg residents every time he comes to down. He’s doing the driving for all of us. And the more online shopping we do, the more driving we don’t have to do — while his driving remains almost the same.

This is the same argument the railroads have been using lately to say why shipping freight via rail is more green than shipping via truck. They’re already making the trip; adding more items doesn’t substantially increase the carbon footprint.

Personally, I’d like to see malls go away. I’d like to see downtowns revitalized. I’d love to be able to go to downtown Wickenburg and shop for things like clothes and shoes and books and music. I’d love to sit at an outdoor coffee shop with friends in my own town, with shopping bags at our feet while we discuss the bargains we’ve found. None of that kind of shopping is available in my town or anywhere near it.

Just as malls are killing downtown shopping, online retailers are killing malls.

And the way I see it, I’ve wasted enough time and money shopping. When I want to buy, I’ll buy it online.

What do you think? Use the Comments link or form to share your thoughts.

Twitter Grader

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A Twitter ranking tool that gives me a good grade.

I’ve been using Twitter for almost two years now and have tweeted more than 8,000 times. I follow about 90 people and have nearly 300 followers. Twitter has become a real part of my life.

So you’d think I’d rank a little higher in most Twitter user ranking algorithms. I don’t. I usually come out slightly above average — or sometimes even below average — leaving me to wonder whether I’m somehow tweeting wrong.

Twitter Grader LogoOne of the people I follow on Twitter, @Phillprice, tweeted his score on another ranking tool called Twitter Grader. I followed the link to get my own score. Imagine my surprise when I scored a 97 our of 100. Whoa.

So according to this one ranking tool, I’m actually doing something right. I decided to see how this is calculated. Clicking a link displayed the following information:

The Twitter Grade measures the reach and authority of a Twitter user.

It is calculated as a percentile score. A grade of 97.0 means that @mlanger scores higher than 97.0 percent of the 874375 users that have been graded.

  • The number of followers you have
  • The power of this network of followers
  • The pace of your updates
  • The completeness of your profile
  • …a few others

In the grand scheme of things, I don’t have many followers, but I guess the ones I have are good ones to have. I certainly can’t argue that I tweet at a brisk pace — a simple calculation puts my tweeting rate at an average of 12 tweets per day. And my profile is complete — although I can’t imagine it being less complete.

But a more careful read of the explanation gives me more food for thought. It says that I “scored higher than 97.0 percent of the 874375 users that have been graded.” (Emphasis added.) Maybe only the insecure, low-ranking users have tried this tool. And maybe I’m one of them.

So maybe I just rank high among the bottom feeders.

New Year’s Resolution: Stop checking out the Twitter ranking tools.

Hotwire Loses a Customer

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Mike finally wises up.

My husband, Mike, is always looking for a travel deal. While there’s nothing wrong with that, what he usually winds up with is a prepaid travel deal with restrictions and other strings attached that make the trip a little less pleasant.

Hotels Deals?

His use of Hotwire, for example, has screwed us up more than once. He often uses it to book hotels. He claims he gets a better deal. What he usually gets, however, is a substandard room in the least desirable part of the hotel that doesn’t match his requests. I’m talking about the third-floor room in a high-rise that overlooks the air conditioning units on the roof of the hotel’s conference center. Or the one across the hall from the ice machine or elevator bank or housekeeping storage closet.

The request thing really bugs me. Hotwire — and most of those special deal booking services — include a field in the reservation form where you can enter requests, such as “quiet room” or “upper floor.” It usually also includes form fields for bed size (i.e., King, 2 Queens, etc.). The trouble is, the hotels either don’t see or don’t get these requests. While we’ve never been stuck in a smoking room after requesting nonsmoking, we seldom get our requested bed size (a single King or Queen). And the other requests regarding room type are usually ignored.

So what is your special deal getting you? Certainly not what you wanted.

And what kind of a deal is that?

While it really doesn’t matter on a one-night stay, getting a less-than-satisfactory room on a multi-night stay can really ruin the trip, especially if it’s supposed to be for pleasure.

The hotels, in the meantime, don’t give a shit about you. In their eyes, you’re paying $99 for a $199 room — or whatever your special deal is — and you’re at the very bottom of their list for service. They don’t care about you. They don’t want your kind in their hotel. The very fact that they have to take in Hotwire guests cheapens their establishment, in their eyes. So when you realize that your vacation is about to be ruined by your room’s view of the garbage dumpsters rather than the mountains or ocean on the other side of the building, and ask to get a different room, they respond that the hotel is full. They’re not even willing to do a deal with you for an upgrade. I think it’s because you pay Hotwire for the room — not the hotel itself — and making a change is likely to start an accounting nightmare for whoever’s at the desk.

This happened to us twice on trips Mike booked for the two of us. After the second time, I made him promise he’d never book a hotel through Hotwire for a trip I was going on with him. But Mike continues to use Hotwire for his solo trips, and for the trips he takes with his family members. Whatever.

Rental Car Reservations?

Well, Mike got bit bad by Hotwire this week. He’s flying to Seattle to visit me out in central Washington. I told him to fly into Wenatchee, which is 30 miles from where I was staying, but he was too cheap to pay the extra $220 airfare from Seattle to Wenatchee. He expected me to drive the 300 round trip miles twice to pick him up in Seattle and then take him back. When I explained that wasn’t happening in my 10 miles per gallon truck, he decided to rent a car. I had no problem with that because I figured that whatever he rented would be more comfortable and fuel-efficient than my 1994 Ford F150 redneck truck.

Now, I’ve rented cars too many times to count over the past 20 or so years. I don’t like doing it. There are too many different prices and options and add-on fees. I’ve found that the very best way to get a good deal is to check the Web sites or call the toll-free numbers for the top 3-5 car rental places that serve the market you’re going to and get quotes. Have your AAA or AOPA or whatever discount code ready. Unless you’re traveling with a lot of people, always ask for the smallest, cheapest car. Nine times out of 10, you’ll get upgraded for free. (I’ve been upgraded to convertibles, minivans, SUVs, and even sports cars.) The trick is to compare apples to apples to make sure each quote is for the complete and total amount. When you find the best price, book it through the car rental agency. They usually just ask for a name and phone number; they seldom ask for a credit card. You write down the confirmation number and present it at the rental counter when you arrive.

But Mike reserved through Hotwire. And not only did they charge him over $350 up front for the entire rental, but the “reservation” was non-refundable. So when I picked up a contract in the Chelan, WA area and needed my truck (and its miserable fuel transfer system) up there with me, he was unable to cancel the car reservation and make the plane reservation (as I’d originally requested — and yes, that’s an “I told you so”). As a result, he’s paying $350 to rent a car to drive himself from Seattle to Quincy and back again. For the rest of his stay, the car will be parked in front of my camper at the Quincy Golf Course.

After battling with a “supervisor” at Hotwire and the rental car agency and getting nowhere, he admitted that he’d learned his lesson: He will never book anything with Hotwire again.

The Moral of this Story

I guess the thing that bugs me most about this affair is the fact that you can really get screwed just trying to save a few bucks. And while it’s nice to save money when you can, there comes a point when saving $20 or $50 on a 10-day car rental isn’t worth the restrictions and headaches that go along with the savings. In this case, by booking his car rental through Hotwire a few days in advance of the trip, he forfeited all of his travel flexibility.

Moments ago, with 10 minutes of work, without any discount codes, I found a suitable car rental through Enterprise for $373.56 — less than $25 more. Is it worth $25 — less than 7% of the purchase price — to pay for something in advance without any chance of refund?

To add insult to injury, our financial situation does not make it vital to save the $25. It’s not like we’re broke. But that’s part of the big picture. And sometimes, for some people, it’s tough to see the forest for the trees.